020 7739 8181

Mon to Thurs 9AM - 5PM • Fri 9AM - 4PM

FAQ’s


How do I find out if you deliver to me?

Simply use our Post Code Checker, on the Home page, to see if we can deliver to you, and on which days.

Do you charge for delivery?

Delivery is free of charge, for our usual London Postcodes, as long as your order is over £13.95. If you do want to order less than this we will need to charge £2.95.

Courier Charges will apply for deliveries outside of our usual London postcodes.

Is there a minimum order amount?

There is no minimum order required but to qualify for free delivery your order will need to be at least £13.95.

Can I just do a one off order?

Yes you can opt to try us out by ordering a one-off order, or you can have your order delivered weekly, fortnightly, or monthly and you can change the frequency at any time in the My Account section.

Can I make amendments to my order?

Yes, you can make amendments in the My Account section up to the cut off time for your delivery

Can I tell you what items I do not want in a produce box?

Yes simply add your dislikes in the My Account section and we will substitute any items you do not like.

What if I’m on holiday?

You can select any dates that you are away on holiday in the My Account section and we will automatically not deliver your order on those dates.

Can I Skip items in my order?

Yes if you have still got lots of something left over, you can simply skip that item on your next order. Simply go to the My Account section and select the items in the next order to skip. We will remove these items from your next order and carry on delivering them in any subsequent orders.

What if I’m not in?

When you place your order you can leave delivery instructions for our drivers, they can then leave your box in a safe place if you happen to be out.

Do you use a courier company?

We dont use a courier for our usual deliveries within our available postcode areas, all of our drivers are employed by us, so you’ll have a regular friendly and helpful driver who you’ll get to know and who knows the area. The only time we use a courier is for deliveries that fall outside of our available postcode areas.

Are my payment details secure?

We use the latest industry-standard 128-bit SSL encryption security. This SSL encryption prevents any third party from seeing any personal information that is passed between your computer and the Organic Delivery Company website. Our staff will at no time be able to view your credit card details, these are encrypted and held with the leading payment gateway provider Sagepay.

Is everything Organic?

Yes, 100% of our fresh fruit and vegetables are organic. And 99% of all our other grocery items are organic.

We do sell a very few specially chosen non organic items which are marked as non organic by the product.

Where is your produce from?

We buy British produce when at all possible and only then from further afield so we can offer you a great range and extended seasons . There are certain items we can’t source from Britain such as Olive oils but we apply the same rigorous standards when choosing which producers we source from. A list of our farmers, producers and suppliers can be found on our web site.

What packaging do you use?

We do all we can to reduce the need for packaging and where ever possible don’t use any at all. Where packaging is absolutely necessary we work hard to ensure the most environmentally available alternative is used. We always welcome feedback from our customers as to how we can make further improvements.

Can I give the driver back any packaging?

Yes we can pick up your used boxes every time you have a delivery and we will re-use if possible. Just leave the empty ones outside for the driver (or give to him) each time.

Why should I shop with you and not a supermarket?

The Organic Delivery Company is committed to sourcing organic, fair-trade and ethically produced products. We are a small independantly owned company who believe passionately about the organic principles of farming and it's benefits to our health and the health of our planet.

We love to work with like minded growers and producers, both here and abroad, to bring you a fantastic range of food and household items. We believe strongly in supporting British Farmers and by from our UK growers when ever possible.

We stick by our ‘50/50 Philosophy’ - better for one of our drivers to deliver to 50 homes in geographical order, than for 50 people to head out to the shops. (Research by DEFRA shows that people travelling to the shops create a staggering 70% of all food miles).